QUALITY MANAGEMENT PRINCIPLES ACCORDING TO THE AST ISO 9004-2012 STANDARD

A.K. MIRZABEKYAN; S.R. DALLAKYAN; K.L. MIRZABEKYAN

QUALITY MANAGEMENT PRINCIPLES ACCORDING TO THE AST ISO 9004-2012 STANDARD

Authors

A.K. MIRZABEKYAN National Polytechnic University of Armenia Author
S.R. DALLAKYAN National Polytechnic University of Armenia Author
K.L. MIRZABEKYAN National Polytechnic University of Armenia Author

Keywords:

customer orientation, leadership, employee engagement

Abstract

The standardized description of 8 principles of quality management is presented. Examples of the benefits and advantages of their usage are described.

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Published

03.04.2026

Issue

Vol. 1 (2020)

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QUALITY MANAGEMENT PRINCIPLES ACCORDING TO THE AST ISO 9004-2012 STANDARD

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